Returns and Shipping
Thank you for your purchase of a Tiny Harlow product. We hope your children love their doll's toys as much as we love creating them!
Our return policy is valid for 30 days from the day your product ships. If 30 days have passed since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned new, unused and in the same condition that you received it. It must also be in the original packaging and sent back in the same box it was sent in. Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.
NB:- Please check your product upon delivery. We understand our products are bought months prior to little ones birthdays, however, we cannot replace any faulty items past 30 days.
Returns and Shipping:
You will be responsible for paying for your own shipping costs when returning an item, unless the item is damaged or faulty.
If you believe your item is faulty, please contact Customer Enquiries at email@example.com and provide order number and photos of your product.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
We currently ship to Australia, New Zealand, USA, Canada, United Kingdom, Italy and Spain. Shipping is calculated at checkout and is determined by weight.
For our Italian customers, when placing an order with Tiny Harlow, please include your 'codice fiscale' underneath your name and before your address to ensure safe arrival of your Tiny Harlow delivery.
For customers in Europe, UK, USA and Canada, you may need to pay customs duties on your Tiny Harlow order. Please check your local country for the duties that may be required to be paid for your delivery to be released to you, once it arrives in your country of destination.
If your country is not listed, please contact Ebony on firstname.lastname@example.org who can look into adding your country.
Please read the product description carefully and check whether your item is a pre-order. All pre-orders are final and non-refundable if you change your mind. Tiny Harlow is not liable for a refund for change of mind.
Refunds are only available on damaged or faulty goods when a replacement or exchange is unavailable.
Exchanges (if applicable):
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will direct further instruction. Please note if an exchange is agreed, you are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process store credit/exchange within 7 business days.
Damaged or Faulty items:
If you believe your item is damaged or faulty item, please contact customer enquiries at firstname.lastname@example.org and let us know the order number and send photos of the item in question.
We will then provide a free shipping return label for you to return the item, for a replacement product.
All returns or exchanges must be posted to the address provided via email in response to return or exchange requests.
We cannot accept liability for an item until it is returned and has been confirmed as faulty.
- Item(s) must be returned within 30 days of receipt
- Goods must be in original condition, unused and sent back in the original packaging
- Exchanges can be made as a request only and this is subject to availability - if your requested item is not available then a credit note will be issued and you will be notified via email.
- Please note, no refunds or exchanges are accepted on sale items.
What defines faulty?
Our products are handcrafted products made from rattan and cane and will have imperfections as a result and each piece is unique as a result.
However, sometimes as is the case with all human crafted work, things can be faulty.
- Manufacturing faults
- Goods that are different to the goods that you ordered
If screws are missing, this is not defined as faulty but human error and we can send out these by post. Drop us an email to our customer enquiries at email@example.com
Sales & Offers:
Please note that Tiny Harlow reserves the right to end any promotions, sales or discount offers at any time. There are no refunds or exchanges accepted on sale items.
While Tiny Harlow makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock.
If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.
We currently have stockists in New Zealand only: