Thank you for your purchase of a Tiny Harlow product. We hope your children love their doll's toys as much as we love creating them! 

Returns:

Our return policy is valid for 30 days from the day your product arrives. If 30 days have passed since your purchase arrived, unfortunately we can’t offer you a replacement or exchange.

To be eligible for a return, your item must be returned new, unused and in the same condition that you received it. It must also be in the original packaging and sent back in the same box it was sent in. Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender. 

NB:- Please check your product upon delivery. We understand our products are bought months prior to little ones birthdays, however, we cannot replace any faulty items past 30 days. 

Returns and Shipping:

You will be responsible for paying for your own shipping costs when returning an item, unless the item is damaged or faulty. 

If you believe your item is faulty, please contact Customer Enquiries at hello@tinyharlow.com and provide order number and photos of your product. 

Shipping costs on orders and replacements are non-refundable.

If you receive a refund, you will not receive any shipping costs back on your order and the cost of return shipping will be deducted from your refund if we have paid return shipping and your item was not deemed faulty or damaged.

We have checked this part of our T&C's with the ACCC and we are in line with Consumer Laws and are not contravening your consumer rights by not refunding your shipping costs.  

Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender

Shipping:

We currently ship to Australia & New Zealand only. Shipping is calculated at checkout and is determined by weight.

Refunds:

Please read the product description carefully and check whether your item is a pre-order. All pre-orders are final and non-refundable if you change your mind. Tiny Harlow is not liable for a refund for change of mind.

Refunds are only available on damaged or faulty goods when a replacement or exchange is unavailable.

Replacements for a lost item:

If for some reason your item has gone missing with Australia Post, please contact us so we can make an enquiry. If the item is deemed lost in transit, we will send out a replacement order for you at our cost.

If you decide you would prefer a refund instead of a replacement. We will refund you the product but you will not receive any shipping costs back on your order.

We have checked this part of our T&C's with the ACCC and we are in line with Consumer Laws and are not contravening your consumer rights by not refunding your shipping costs.  

Exchanges (if applicable):   

We only replace items if they are faulty or damaged.

If you ordered the wrong item, have changed your mind about your order, or made a duplicate order, you are responsible for the cost of shipping merchandise back to us

Once we have received your return we will process store credit/exchange within 7 business days.

Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.

If you need to exchange an item, send us an email at hello@tinyharlow.com and we will direct further instruction.

Damaged or Faulty items: 

If you believe your item is damaged or faulty item, please contact customer enquiries at hello@tinyharlow.com and let us know the order number and send photos of the item in question.

We will then provide a free shipping return label for you to return the item, for a replacement product. 

All returns or exchanges must be posted to the address provided via email in response to return or exchange requests.

We cannot accept liability for an item until it is returned and has been confirmed as faulty.  

  • Item(s) must be returned within 30 days of receipt
  • Goods must be in original condition, unused and sent back in the original packaging 
  • Exchanges can be made as a request only and this is subject to availability - if your requested item is not available then a credit note will be issued and you will be notified via email.
  • Please note, no refunds or exchanges are accepted on sale items.

What defines faulty? 

Our products are handcrafted products made from rattan and cane and will have imperfections as a result and each piece is unique as a result. 

However, sometimes as is the case with all human crafted work, things can be faulty. 

  •  Manufacturing faults
  •  Goods that are different to the goods that you ordered

If screws are missing, this is not defined as faulty but human error and we can send out these by post. Drop us an email to our customer enquiries at hello@tinyharlow.com

Sales & Offers:

Please note that Tiny Harlow reserves the right to end any promotions, sales or discount offers at any time. There are no refunds or exchanges accepted on sale items.

All discount codes must be entered at the checkout.

Only one discount can be used per order.

Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.

Stock Availability:

While Tiny Harlow makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock.

If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.

Overseas Stockists:

We currently have stockists in New Zealand only:

Kid Republic and Little Whimsy