Where is my Order?

Please check your order confirmation email carefully as many of our Tiny Harlow toys are on pre-order. This means they are not yet in stock.  They will not be sent out to you until the shipment has arrived in our warehouse.

At the top of the product listing, there will be a notification stating if your item is a pre-order and the approximate delivery date. Please check this before placing an order. 

 Doll's Accessories
If you have ordered our Tiny Harlow doll's accessories. Delivery dates are listed below.

Container delays
Over the last year we have seen unprecedented delays to our deliveries due to maritime industrial strike and port congestion both in Indonesia and Melbourne and then customs and DAFF holds on our containers.

This has caused our containers to be delayed by 2-3 weeks. Unfortunately, this issue is out of our control and we do ask for your patience and understanding. This is happening to small and large businesses across Australia. We have all been affected and it will mean your order won't ship out as per previously advised delivery dates.  
 
Once your order ships?

You will get an email with tracking details once your order ships. Check your spam folder as sometimes they go there. Please check your order upon arrival to ensure there are no mistakes to your order or faults or damage to your items. We have a strict 30 day return policy. 

ALL DATES BELOW ARE SUBJECT TO CHANGE.
PRE-ORDER PRODUCTS

         
Tiny Harlow Product Order Date When will my order arrive?
 Bedding &  Nappy Bags  From January 2022 onwards

28/02 UPDATE:

Our container arrived on Friday 25th of February and orders will ship from Monday 28th of February.

15/02 UPDATE:

Our shipment has been delayed and now arriving 17th of February into port. Due to staff shortages at the port, we are unlikely to receive our container now until Thursday 24th of February. Orders will ship from Friday 25th of February.

This shipment was delayed and is due approx. 14th of February into the port.

They should arrive to our warehouse approx Friday 18th with orders shipping from Monday 21st of February. 

Any other items in your order won't ship until this date or unless you have paid the additional shipping fee. 

Car seat Capsules, Carriers and Feeding Highchairs From January 2022 onwards This shipment has arrived to port but due to staff shortages, it won't be delivered until Friday 4th March. Orders will ship from this date.